Position Summary
The primary responsibility of the IT Technical Support Specialist is to troubleshoot, deploy, document, and test end user workstations. The qualified candidate will consult with Wespac Construction users, provide support and resolution to internal customers/users via face-to-face, telephone, electronic mail or any other form of communications on hardware, network, software, and application problems.
Essential Functions
These duties may be modified and other duties may be assigned to meet the needs of the business.
Exercises independent judgment and discretion in performing IT analyst services.
Problem solves, troubleshoots and restores technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms; helps identify and analyze problem causes, patterns, and trends.
Recommends corrective action where appropriate, trains and consults with customers, identifies customer concerns and resolves or escalates customer issues expediently and accurately with in documented timeframes.
Recommends modifications to procedures as required.
Simulates or recreates user problems to resolve operating difficulties.
Recommends system modifications to reduce user problems. Create and manage user account information Adds, Changes, and Deletes.
Build configure and maintain computer and Mobile systems. Coordinate equipment repair with end users and schedule, periodic upgrades on a regular basis.
Provide end user training when needed with all type of hardware and software. Perform maintenance and upgrades to all Wespac end user computer systems.
Skills, Knowledge and Abilities:
Broad base of specialized knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
Knowledge and competency in Microsoft Windows 10/Windows 11 operating system, Office 365 Professional.
Knowledge and competency in Mobile operating systems: Apple iOS, Android (optional) and other mobile related software.
Knowledge and competency with VPN, Application Deployment with having the skills to successfully troubleshoot desktop and mobile environments.
Must have a basic understanding of computer components and WAN/LAN technology to troubleshoot and identify user issues.
Must have the personality and ability to work in an environment where they can exercise independent judgment and discretion and provide good customer service while dealing with various people.
Can efficiently and independently handle and support various system issues on a daily basis.
Must have a valid driver license and reliable transportation to accommodate remote site installation and configurations.
Education and Experience:
CompTIA A+ Certification (or complete certification within 6 months of hire).
Google IT Support Professional certification (or complete certification within 9 months of hire)
High school diploma or equivalent required.
ADA-Physical Demands of Position
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this position. Reasonable accommodates may be made to enable individuals with disabilities to perform the essential functions.
Position requires employee to hear, see, talk, stand and walk.
Other duties may require lifting of up to 50 pounds, bending, stooping, standing and taking stairs.